To help you plan your stay at Almhotel Bergerhof with ease, we answer the most frequently asked questions about booking, arrival, rooms, dining, wellness, and summer and winter holidays in the Sarntal Valley.
We welcome you on the day of arrival between 14:00 and 18:00.
A later arrival is possible. Please let us know briefly by telephone so that we can prepare everything for your arrival.
On the day of departure, we ask you to vacate the room between 08:00 and 11:00.
If you depart early, we ask you to settle the room bill the day before.
Yes, free Wi-Fi is available throughout the hotel. The password is “Bergerhof” and is displayed at reception and in the rooms.
Yes, there is a large free private car park directly at the hotel. No reservation is required.
Included are a breakfast buffet with regional products, Wi-Fi, private parking, the Südtirol Guest Pass, a sauna area with tea and snack corner, a garden with sunbathing lawn and heated whirlpool, a children's playground, and bicycle and ski storage with ski boot heating. When half board is booked, a 3-course evening menu with salad buffet is also included.
Yes, this is possible. We offer you the option of storing your luggage safely at our hotel on the day of arrival before check-in and on the day of departure after check-out, so that you can enjoy your stay in Sarntal without worry. Please let reception know briefly.
Almhotel Bergerhof is open seasonally and is pleased to welcome you from Christmas to Easter and from May until the end of October.
The easiest way is to book directly via our website or by email at info@hotel-bergerhof.it. We will be happy to prepare a non-binding, personally tailored offer for you.
With a direct booking, you are in direct contact with us. This allows us to take room preferences, dietary requirements and special requests into account from the outset.
Your reservation is confirmed and becomes binding as soon as we have received the deposit of 30 % of the total price.
The deposit can be paid by bank transfer or credit card. You will receive the payment information with your booking confirmation.
If you cancel up to 31 days before arrival, no additional cancellation costs apply.
If you cancel between 30 and 15 days before arrival, a fee of 40% of the total amount booked applies.
If you cancel between 14 and 8 days before arrival, a fee of 60% of the total amount booked applies.
If you cancel within 7 days before arrival, a fee of 70% of the total amount booked applies.
In the event of early departure, late arrival or no-show, cancellation fees of 70% apply to the booked days not used. A deposit of 30% is payable when booking and, in the event of cancellation, remains with the accommodation provider in full.
The deposit already paid will be deducted from the applicable cancellation fee.
No. However, we recommend taking out travel insurance so that you are covered in the event of unforeseen circumstances. It can be added directly when booking on request.
We accept common payment methods such as cash as well as debit and credit cards, including Visa, Mastercard and Maestro. American Express is not accepted. The deposit can be paid by bank transfer or credit card.
Generally, no. However, a minimum length of stay may apply around public holidays and on particularly popular dates, such as New Year's.
The remaining balance must be paid at check-out.
We will be happy to check requests for changes subject to availability. Whether costs arise depends on the offer booked, the new travel period and the time of the change.
Our hotel is situated at around 1,250 metres on the quiet sunny slope of Reinswald in Sarntal Vally, surrounded by forests, meadows and the South Tyrolean mountains.
Bolzano is around 25 kilometres away and can be reached by car in approximately 35 minutes.
Yes. The nearest bus stop is approximately 100 metres from the hotel. By train, travel to Bolzano and continue from there by bus into Sarntal Vally.
The final stage to Reinswald is usually on bus route 152. The nearest stop is called “Berger”. If it is not shown in the timetable, use the “Gufl” stop as your reference.
The Südtirol Guest Pass is included for our hotel guests and allows free use of public transport during the stay.
The local tourist tax is currently €3.20 per person per night and is paid on site. Children under the age of 14 are exempt.
The access roads are well developed and are cleared in winter. In wintry conditions, you need suitable winter equipment; snow chains should be carried depending on the weather and road conditions.
Grocery shops and petrol stations can be found in Astfeld, approximately 5 kilometres away. Charging facilities for electric cars are available at the valley station in Reinswald, in Astfeld and in Sarnthein. The hotel does not currently have its own charging station.
Our address is: Almhotel Bergerhof, Unterreinswald 73, 39058 Sarntal (BZ), South Tyrol, Italy.
We offer 7 individually designed room categories:
Durnholz double room (small double room with balcony),
Reinswald double room (double room with balcony),
Stoanerne Mandln triple room (triple room with balcony),
Urlesteig family room (family room with balcony),
Sattele double room (small double room without balcony),
Scharte double room (double room without balcony),
Getrum twin room (room with two single beds and balcony).
All rooms have wooden flooring, comfortable beds, a desk with chair, safe, television and free Wi-Fi. In the bathroom you will find a shower, toilet, mirror, hairdryer, soap and toiletries.
No. Please state preferences such as a balcony or bidet when booking so that we can select the right room category for you.
Depending on occupancy, we recommend the Stoanerne Mandln triple room or the Urlesteig family room, accommodating three to five guests.
No. On request, we will be happy to check whether two rooms directly next to each other are available. An early enquiry is recommended.
Yes, the Getrum twin room has two single beds and a balcony.
Our rooms do not come with a refrigerator as standard. For medication or other medical purposes, we will be happy to provide a mini-fridge by prior arrangement.
Our hotel is generally designed to be accessible. However, as some rooms have certain limitations, it is best to clarify this with us in advance. This allows us to respond precisely to your individual needs and reserve the right room for you.
Please mention preferences such as a balcony, bidet, separate beds, accessible facilities, a medically required mini-fridge or adjoining rooms when making your enquiry.
Yes, Almhotel Bergerhof has a lift.
Cots are available free of charge on request. Extra beds can be provided depending on the room category and availability; please mention the requirement when booking if possible.
Yes, bed linen and towels are included in the stay and are provided by the hotel.
Our breakfast buffet is available daily from 08:00 to 10:00.
We serve dinner between 18:30 and 20:00. You can take your seat at any time within this period.
In addition to breakfast, you can enjoy a daily changing 3-course evening menu with salad buffet.
No, we serve a changing daily menu with a small selection. If there is nothing suitable, we will be happy to find an alternative together.
A vegetarian alternative is provided every day. Vegan dishes are only possible to a limited extent; please inform us before your arrival so that we can discuss the options.
Yes, we are happy to accommodate them if informed in advance. Please let us know your needs in good time before arrival.
Drinks offered as part of breakfast are included. Other drinks during the day and at dinner are charged separately to your room bill.
Yes, external guests are welcome for breakfast or dinner with prior reservation.
Dogs are not allowed in the dining room. However, you can enjoy breakfast and dinner with your four-legged companion in our bar area.
Our facilities include a whirlpool heated to approximately 35 °C, a sunbathing lawn and three saunas: Finnish sauna, infrared cabin and steam sauna.
Yes, the saunas, tea and snack corner, sunbathing lawn and heated whirlpool are included for hotel guests.
We do not offer treatments directly at the hotel. Around 500 metres away, you can book treatments using South Tyrolean products at “Eschgfeller”.
No, dogs are not permitted in the wellness area.
The heated outdoor whirlpool is available during both the summer and winter seasons.
Yes, bathrobes and sauna towels can be borrowed free of charge from reception.
Yes, the sauna area is textile-free and is therefore only accessible to guests aged 18 and over.
Yes. We offer spacious rooms, plenty of nature around the hotel and a children's playground directly at the hotel. There is no through traffic around the hotel.
With two full-paying guests in the room, children aged 0 to 2 stay free of charge. The discount is 75 % for children aged 3 to 5, 50 % for children aged 6 to 9 and 25 % for children aged 10 to 14. A discount of 10 % applies for an additional person in the room. The specific offer for your travel period is decisive.
Yes, dogs are very welcome. Please state how many dogs will accompany you when booking.
We currently charge €8 per dog per day for accommodation, excluding food.
Dogs are not permitted in the dining room or wellness area. You can enjoy your meals with your dog in the adjoining bar.
Yes, numerous paths through meadows and forests start around the hotel. Please be considerate of grazing animals, wildlife and other guests while out and about.
Several hiking trails and bike tours start directly in the surrounding area. For destinations further away, you can use the nearby bus stop and the Südtirol Guest Pass.
In summer, hiking and biking through the South Tyrolean mountains around Reinswald in Sarntal are particularly popular. Popular, signposted destinations from Reinswald include the circular walk around Lake Durnholz, the ascent to the legendary Stoanerne Mandln, the tour to the Latzfonser Kreuz (Europe's highest pilgrimage site), the Sattele, and the family-friendly Urlesteig adventure trail with themed stations for children.
Yes, a dedicated storage room is available for bicycles.
Not necessarily, but an e-bike is a more comfortable choice for the sometimes steep sections of the mountain landscape around Reinswald.
At around 1,250 metres, evenings can be cool even in midsummer. A light jacket or jumper should therefore be in your luggage.
Due to the altitude, the number of mosquitoes is usually lower than at lower elevations.
The lake is scenically beautiful, but the water is usually very cool. Swimming is therefore mainly for guests who are not sensitive to the cold.
Yes, Sarntal is a good starting point for varied tours, for example over the Penser Joch. Your motorcycle can be parked directly at the hotel.
The ski area is around 3 kilometres from the hotel.
Yes, there is a ski storage room with ski boot heating.
Thanks to its altitude and modern snowmaking systems, Reinswald is considered very snow-sure in winter.
In addition to skiing and snowboarding, the region around Almhotel Bergerhof offers a natural toboggan run in Reinswald, signposted winter hiking trails, challenging ski tours (e.g. to the Sattele or into the Getrumalm area), the cross-country ski trail in the Pensertal, an ice rink in the Labnes sports zone in Sarnthein, and the winter charm of the Alpenadvent Sarntal Vally.
Sarntal Valley combines unspoilt nature, tranquillity and a wide range of opportunities for hiking, biking and skiing. At the same time, Bolzano can be reached in around 35 minutes by car.
Popular destinations include Lake Durnholz, the Reinswald hiking and ski area, Sarnthein, Bolzano and the Penser Joch.
Yes. A stroll through the city can be easily combined with a holiday in the mountains.
Yes. Thanks to the nearby bus stop, the Südtirol Guest Pass, the ski bus and tours starting directly at the hotel, many activities are possible without a car.
At reception, we will be happy to advise you on suitable activities tailored to the respective season and current weather conditions. Alternatively, you can obtain further information from the tourist information office in Sarnthein.
The personally run 3-star Almhotel Bergerhof in Reinswald is particularly suitable for guests who wish to combine relaxation, nature and active days on holiday. The hotel is quietly situated at around 1,250 metres on the sunny mountainside and provides a good starting point for hikes, excursions and winter sports in Sarntal Valley. The Reinswald ski and hiking area is only a few minutes away by car.
Guests enjoy a personal and warm atmosphere, regional half board and a small wellness area with saunas and a heated outdoor whirlpool. Families and travellers with dogs are also welcome. The quiet location, views of the Sarntal Valley mountains, personal service and homemade cuisine are especially appreciated.
We are very proud that our hotel was voted one of the most popular 3-star hotels in all of South Tyrol in the “First20 Publikumswahl 2026” and achieved 5th place. We owe this award to the active support and positive feedback of our guests. It is a wonderful confirmation of our family-style hospitality.
The weather in Reinswald – as you might expect in the mountains – can sometimes change its mind faster than a guest choosing a dessert. The Almhotel Bergerhof is located at an altitude of around 1,230 metres in the Sarntal Valley. Temperatures are therefore generally slightly cooler than in Bolzano, and weather conditions can change quickly. When planning hikes, skiing days or excursions, we recommend checking the current weather forecast for Reinswald on Bergfex. There you will find the latest weather forecast for Reinswald and the Sarntal Valley. Our reception team will also be happy to recommend suitable activities based on the current conditions – because even when the sun is hiding, there is still plenty to discover in the Sarntal Valley.
We will be happy to assist you personally. Call us on +39 0471 625116, email us at info@hotel-bergerhof.it, or send us a non-binding enquiry for your stay at Almhotel Bergerhof in the Sarntal Valley.